Need help with damaged CD

[NickyName]

I was having problems with the game so I took it off the computer.
When I was putting all the games back on I got to Free Time and
started having problems. Disc 1 gets about 2% in when it says there's
a problem with the dic. I have tried email EA Games about this and I
just get this:

-------------------------------------------------
Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it
within the next 7 days.

Thank you for allowing us to be of service to you.

Note: The Electronic Arts Knowledge Base contains over 7,000 articles
designed to answer the majority of the questions asked of our customer
support agents. Please be sure to search our Knowledge Base prior to
submitting a request for assistance in order to ensure a timely
resolution to your issue and avoid unnecessary delays.
Thank you,

Electronic Arts Customer Support
-------------------------------------------------

That's the WHOLE email.

Would it be easier to buy the disc or can they replace it?

[maxon]

Post by NickyName
I was having problems with the game so I took it off the computer.
When I was putting all the games back on I got to Free Time and
started having problems. Disc 1 gets about 2% in when it says there's
a problem with the dic. I have tried email EA Games about this and I
-------------------------------------------------
Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it
within the next 7 days.
Thank you for allowing us to be of service to you.
Note: The Electronic Arts Knowledge Base contains over 7,000 articles
designed to answer the majority of the questions asked of our customer
support agents. Please be sure to search our Knowledge Base prior to
submitting a request for assistance in order to ensure a timely
resolution to your issue and avoid unnecessary delays.
Thank you,
Electronic Arts Customer Support
-------------------------------------------------
That's the WHOLE email.
Would it be easier to buy the disc or can they replace it?

Great - that's about par for the course with EAxis. This fault is often to
do with a problem with the disk. Something prevents it from spinning at the
right speed so the driver can read it.

What that thing is can be as simple as a small speck of dust. So start by
cleaning the disk. Use a lint-free cloth and wipe from the centre outwards.

If that doesn't help, you can try a manual installation. This always works
unless there really is something wrong with the disk (or you fail to follow
the instructions properly).

1. Go to the EA Games site (not the main Sims site)
2. Go to the Technical Help section
3. Search for manual installation
4. Several threads will pop up, choose the right one - if you are installing
FT, you need the FT thread

Go from there. It's not difficult but you do need to make sure you follow
the instructions properly.

I'm pretty sure that's a summary of one of the pages on their knowledge base
(I've typed it enough times, I can't remember where I got it from). I had
to install Nightlife manually for the same reason when I got the new
computer last year. Worked a treat.

Best wishes
maxon

[NickyName]

I made a screen cap of the error message..

Loading Image...

[Jim Langston]

Post by NickyName
I made a screen cap of the error message..
http://www.myweb-page.com/sims.jpg

Happened to me with one of my CDs. I bittorrented the CD and installed from
there. I paid for it and have licenced CD so I ain't doin' anything wrong
IMO.

[maxon]

Post by NickyName
I made a screen cap of the error message..
http://www.myweb-page.com/sims.jpg

Yep, that's the error message. Did you try a manual installation?

Best wishes
maxon